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We, at Island Way Pools, take great pride in every job and make sure you are able to enjoy your pool worry-free for the first years of its life. If you feel you may have a valid warranty claim, please read through the following information and submit your claim below. 

Warranty & Service

Tile & Paver 


Two Year Warranty from defects on materials and workmanship

Island Way Pools warranties its craftsmanship and materials used on every job for 2 years. If you believe you have a workmanship issue with your tile or pavers, fill out the warranty request form below.


Parts & Equipment Warranty 

3 Year Pentair Parts & Labor Warranty: Pumps, Heaters, Automation, Lights, Bubblers, ect.

Our 3 year (from date of final inspection parts and labor warranty comes directly from the manufacturer, Pentair. You can submit your claim to us below and we will get a local rep to handle your warranty issue.

After the bucket test, turn the equipment back on and begin running it.  Is the equipment pad wet? 

Water can evaporate 2"-4" during the summer months, even more if you have a water feature as well. Still think you have a leak? We can call leak detection. The cost is $400. We cover the $400 fee if it is found to be the fault of Island Way. 

Pool Shell

Limited Lifetime Manufacturer Warranty

This warranty is limited to the original purchaser and only pertains to the pool shell. 

Island Way Pools offers a limited lifetime warranty on the shell of the pool. To keep the lifetime warranty, all water maintenance records must be kept from date of purchase. Your daily water chemistry should always stay within the perimeters of the Langelier Saturation Index.

Pool Finish

Minimum 10 Year Manufacturer Warranty

In order for your pool finish warranty to be valid, you MUST keep all water chemistry records from the date of purchase. 

Your daily water chemistry should always stay within the perimeters of the Langelier Saturation IndexBalanced water chemistry is critical to maintain the appearance of your pool finish. Deterioration, discoloration and scaling as a result of the premature or improper use of chemicals and use of chemical feeders are the responsibility of the homeowner or trained pool technician.

Are you experiencing an issue with your heater? Please check who the manufacturer is and place the necessary claim below.  

  • For a Gulfstream heater please call 239-567-0009 to submit a claim.

  • For a Thermeau heater please call 855-385-6480 to submit a claim.

  • For any Pentair heaters please fill out the Equipment Warranty form above or by clicking here and filing a claim.

Heater Warranty

Gulfstream, Thermeau, & Pentair Claims

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